Last updated: June 27, 2026
Refund Policy
This policy explains how Reachlyst handles subscription cancellations, billing questions, and refund requests for paid plans processed through Stripe.
Subscription billing
Reachlyst subscriptions are billed in advance through Stripe. Your plan gives access to the package features, usage limits, and extension access shown at checkout or in the billing area.
Cancellation
You can cancel future renewals through the billing portal or by contacting support. After cancellation, paid access normally remains available until the end of the current billing period.
Refund window
If you believe a charge was made in error, contact support within 7 days of the charge. We will review the request and may issue a full or partial refund when the situation is reasonable and usage is limited.
Non-refundable cases
Refunds are generally not provided for heavy usage during the billing period, violation of acceptable use rules, failure to cancel before renewal, third-party platform issues outside Reachlyst control, or accounts suspended for abuse.
Free plan
The Free plan provides a limited monthly AI message allowance and can be upgraded to a paid plan when more usage is needed.
Stripe processing
Approved refunds are processed through Stripe and may take several business days to appear on the original payment method depending on the bank or card issuer.
How to request a refund
Send the account email, charge date, plan name, and reason for the request through the product support channel. Do not send full payment card details.
This refund policy draft should be reviewed by counsel and adjusted to match the final checkout, tax, support, and jurisdiction requirements.